Returns and Exchanges

Our return and exchange policies are designed to ensure customer satisfaction and clarity. For any questions, please contact us l-nice@outlook.com

Returns

• Defective Items (Within 30 Days) – A full refund will be issued if the item is found to be defective within 30 days of the invoice date.
• Defective Items (After 30 Days) – Refer to our Warranty Policy. Sikinta reserves the right to decide between refund, repair, or replacement with an identical product.

Non-Returnable Items

• Incorrect Orders – Due to the high volume of shipments, we cannot accept returns for items ordered mistakenly or with incorrect part numbers.
• Large Orders – Orders over $1000.00 USD are non-cancellable.
• Special Exceptions – If a return is approved as an exception to the above rules, a restocking fee will be assessed.

Core Exchanges

• Credit – We offer an exchange credit for most non-working units, applied as a dollar amount off a current order.
• Process – The credit takes effect after the defective items are sent in and results in a discount from the original sale price of the item to be purchased.
• International Buyers – Sikinta reserves the right to not offer an exchange for international buyers due to shipping and customs costs.

Order Cancellation

• Please reach out to l-nice@outlook.com to inquire about our cancellation policies.